Independent Pharmacies FAQs

Q.1 What are your most popular ranges for small pharmacies?

We recommend ????, and Counter Display Kits. These sell fast and require no active selling.

Q.2 What’s the minimum order value?

We don't have a minimum order, however carriage is free to England and Wales on orders over £100 (£6 carriage charge if less). For Scotland and Northern Ireland, carriage paid is £120 (or £12 carriage charge if less).

Q.3 Do I need a rep to order?

No – we offer self-serve via web, email, phone or fax. But if you’d like help choosing a range, we’re happy to talk.

Q.4 Can I get a ready-to-go kit for my counter?

Yes – our Retail Engine Kits come with POS, planograms, and signage included.

Group Buyer FAQs

Q.1 Can you fulfil multi-site orders centrally?

Yes. We can invoice centrally and deliver pre-packed orders by store or region.

Q.2 Can you work to planograms and seasonal timelines?

Absolutely. We provide merchandising plans, seasonal rotations, and sell-through tracking tools.

Q.3 Can I get a bespoke display solution for my chain?

Yes. We can adapt kits by format (counter, floorstand, gondola-end) and product type.

Q.4 Can we integrate your range into our existing buying system?

We support CSV order sheets, and can liaise with your team to streamline the process.

Leisure & Other Retailer FAQs

Q.1 I don’t have time to stock retail — how do these kits work?

Our kits are drop-and-go. Just price, place, and let them sell. No staff training or stock room needed.

Q.2 What types of products work well in leisure outlets?

Sunglasses, readers, umbrellas and travel kits are top-sellers in gyms, gift shops and hotels.

Q.4 Do you collect unsold stock?

Where agreed, we can offer sale or return on selected ranges (e.g. ???).

General FAQs

Q.1 How fast is delivery?

Orders are normally delivered within 2-3 working days, and website orders placed before 2pm (Mon–Fri) are dispatched same day and over 98% are delivered the next working day!
Please allow an extra day for deliveries to Scotland and Northern Ireland.

Q.2 How can I place an order?

Online, phone, email, or fax. We support all formats.

Q.3 What’s the minimum order value?

We don't have a minimum order, however carriage is free to England and Wales on orders over £100 (£6 carriage charge if less). For Scotland and Northern Ireland, carriage paid is £120 (or £12 carriage charge if less)

Q.4 Do you offer trade pricing?

Yes – once you register as a business, you’ll access trade terms and support.

Q.5 How do I get help with a return or damaged order?

Contact our team via support@valley... or call us – we’ll sort it, no fuss.

Q.6 Are your products CE marked or certified?

Yes – all relevant products meet regulatory standards and are traceable via batch.

Q.7 Do you have a sustainability policy?

Yes – we aim to reduce waste, offer recyclable packaging, and partner with responsible manufacturers.

Q.8 How do I set up an account?

If you're planning to pay by card, simply fill out this form. If you require a credit account, just download & complete this form

Q.9 How do I view your stock?

You can view our stock online via the website or we have a catalogue